Clear expectations help lessons run smoothly and allow students to receive calm, consistent and effective support.
The following policies protect each student’s learning time, ensure fairness across families and allow me to manage a small independent tutoring practice sustainably. If you have questions about any of these arrangements, you are welcome to contact me before joining the waitlist.
Working Together
- Parent input and updates are always welcome. To maintain a clear and effective learning plan, however, I will guide the direction, content and structure of lessons based on my professional assessment of each student’s needs.
- Please arrange visits and telephone conversations in advance. Lessons run back-to-back, and an unexpected visit or call may interrupt another student’s teaching time.
- I ask that all communication between students, families and myself remains respectful and professional.
Contact & Communication
Clear communication helps me support students effectively while managing a busy teaching schedule.
- Please text 0425 247 830 with questions about invoices, scheduling or your child’s progress.
- I generally cannot answer calls while teaching, and extended conversations are not possible during drop-off or collection.
- Important matters relating to payments, scheduling and policies must be confirmed in writing.
- Brief or non-urgent matters can usually be addressed by text.
- For a more complex matter, please text first to request a telephone appointment or meeting and briefly explain what you would like to discuss. This allows me to prepare and arrange a suitable time.
Attendance & Payments
Places are limited, and regular attendance is important for steady progress. Hello Tutor is an ongoing educational service rather than casual or occasional assistance, so families are asked to commit to their agreed lesson schedule..
Rescheduling
- Group lessons can only be rescheduled when the entire group agrees and an alternative time is available.
- Individual students must provide at least two days’ notice when requesting a reschedule.
- When sufficient notice is not provided, the lesson fee will remain payable.
- Rescheduling is subject to availability and cannot be guaranteed.
- Requests arising from workload in other subjects may be declined. Learning to plan around competing responsibilities is an important part of developing independence.
Payments
- The same fee structure applies to all families so that arrangements remain consistent and fair for every family.
- Invoices must be paid in full by the due date unless an alternative arrangement has been approved in advance.
- Refunds and credits are not ordinarily available, except in genuine emergencies.
If circumstances may affect payment, please contact me before the invoice becomes overdue.
Student Expectations
Students share responsibility for making lessons productive. They should attend prepared, keep me informed about their schoolwork and make a genuine effort to apply the guidance they receive.
- Assessment drafts should be submitted at least one week before the school deadline whenever feedback is required.
- Drafts submitted within two days of the deadline will not receive feedback.
- Students are expected to complete agreed homework and respond thoughtfully to feedback.
- School materials, online access and relevant assessment information should be shared promptly so that lessons can be planned effectively.
An occasional difficulty is understandable. If homework is persistently incomplete, important materials are repeatedly unavailable or guidance is consistently disregarded, progress may be limited and the suitability of ongoing lessons may need to be reviewed.
Ending Lessons
Lessons work best when expectations are understood and respected by everyone involved. My aim is always to communicate openly and resolve concerns wherever possible.
There may nevertheless be circumstances in which ongoing lessons are no longer the right fit. Lessons may be paused or discontinued if:
- these policies are repeatedly not followed
- attendance or participation becomes inconsistent
- invoices are not paid by their due dates
- homework or feedback is repeatedly disregarded
- the behaviour of a student or parent affects the learning environment
- the student’s needs no longer match the support I can appropriately provide
Where appropriate, I will raise concerns before making changes to a student’s enrolment. In circumstances that significantly affect safety, respect, payment or the learning environment, I reserve the right to conclude lessons immediately.
Sometimes recognising that a service is no longer the right fit is the most responsible outcome for everyone involved.
Dành cho phụ huynh nói tiếng Việt: Xem các chính sách bằng tiếng Việt.